Throughout the entire process, they performed professional and communicative! I'm quite impressed. The dress I purchased looks fantastic! I like that you can send in your personal measurements. I started by ordering color swatches, which is a terrific choice if you're buying online. The swatches arrived swiftly. I ordered early, assuming that it would take a bit longer to manufacture the dress and mail it. Their ETA shown online sounded realistic, however the dress arrived early!! Email communication from the beginning to the end. Excellent business!!