We hope every customer gets what they are expecting! Just in case you are not satisfied with our product, we’ve made the return&refund process super easy.

We will issue a full refund of the cost of the returned product(shipping fee excluded)if you are not satisfied with your item(s). Request return approval by contacting our customer service within 14 days of receiving your item(s). 

All returned items must be tag-attached, unworn, unwashed, unaltered, undamaged, and have no smell of perfume. We will check carefully and reserve the right to decline a refund if any of these defects are present.


How to return

Step 1: Please send us an email at support@dressafford-service.com with your Order ID within 14 days of receipt of your package. Returns without prior approval from our Customer Service are not acceptable.

Step 2: Please find the return address and a return form to fill in, go to a local post office, and ship out the item(s) within 7 days of receiving the return approval.UPS, DHL, and FedEx shipping services are not accepted. Please email us the tracking number of your returned parcel.
Step 3: We will process your refund as soon as your package is delivered and inspected at our facility. It takes 8-10 days for banks to process our refund request.

 

Exceptions

All customized items do not qualify for return or exchange, including gift items and maternity dresses.

All personal care items (including lingerie, swimwear, etc.) are final sale. Due to hygiene issues, there are no returns/exchanges.

All returned products must be kept in their original condition.

Custom duty charged by your government will not be refunded.

The rush fee is non-refundable.